frequently asked questions

GENERAL

  • SOVAIN hours are Monday through Saturday from 10:00am to 7:00 pm. exceptions may be made for clients please call us

  • A $50 Consultation fee is requested at the time of booking to reserve your appointment time. This amount can be applied toward your treatment, and may be forefeited in the case of a no show or cancellation of less than 48 hours.

  • Yes! If you are under 18, you must have a parent or guardian with you at the time of your appointment to sign a consent form.

  • We understand that scheduling plans may change, so we are happy to reschedule your appointment in this case. Please provide at least 48 hours notice in the case of cancellation so that we have adequate time to fill that space with a patient on our waiting list. If you do need to cancel, there is $25 cancellation fee for salon services and $50 for medspa services No shows or less than 2 day notice may result in a $25-$50 fee.

  • No, we do not accept insurance. Although we are a medical practice, the services we perform are elective in nature and not covered by insurance. We do offer financing with care credit.

  • Every treatment we perform at SOVAIN MedSpa is performed to reflect the needs of the individual, and entirely customized. The first step is a comprehensive evaluation of your skin. The treatment performed may include one or more of the following skin rejuvenation treatments:

    Dermal fillers

    BOTOX or another neuromodulator

    Chemical peel

    Laser skin resurfacing

    RF microneedling

    PRP skin rejuvenation

    Skincare products

    Non-surgical facelift

  • We collect information such as your name, address, date of birth, contact information, and health information when you become a patient. This is to ensure that our doctors provide you with products and services that meet your demands and our legal and business commitments. SOVAIN will never request information that isn't required for these purposes. SOVAIN keeps your personal information for as long as you are a client to offer you our best services. SOVAIN is mandated by tax laws and regulations to preserve your personal information for a minimum of five years. SOVAIN will keep records about health and safety for ten years. SOVAIN has your consent for marketing purposes; we will retain the minimum data until you notify us that you no longer wish to receive such information. For more information.

  • Treatments that affect the living tissue are considered to be medical treatments. That means all medical treatments must be administered by trained and experienced professionals. RNs, nurse practitioners and doctors perform medical treatments. In addition, a physician oversees all treatments to ensure that the patients are safe. All salon services are performed by licensed cosmetologists and aestheticians.

  • We accept Visa, Mastercard, American Express, Care Credit (see Care Credit), Cash, Zelle.

  • Yes. We are Care Credit partners and you can finance with them.

  • SOVAIN Med Spa is a medical facility performing medical treatments on clients therefore it is recommended that no guests under the age of 12 accompany clients when coming in for spa treatments.

  • Our goal is to service all our clients with the best customer service, therefore we dedicate 45 minutes for each consultation so we can specialize your treatment plans and your goals with our highly trained staff. The deposit is to secure your spot as we tend to book out several weeks in advance. This deposit is 100% refundable should you come to your appointment and decide not to do treatment we only ask that you give us 48 hours’ notice for cancellation.

hair color, cut and style

  • Even though our highlights are usually done with permanent color, eventually they will grow out within 5-8 weeks. We recommend having your highlights touched up every 6 weeks.

  • Our highly educated stylists offer a thorough consultation to help give you the cut and style you are looking for. They will take into consideration your facial features, styling needs and daily routine to give you the best look for your lifestyle. Our stylists will be happy to assist you with choosing a style and offer advice on how to maintain your hair after you leave our salon.

  • We do this all the time! If you would like to donate your hair to Locks of Love, make sure it is long enough to cut a 10 inch ponytail off. The ponytail needs to be placed in a Ziploc bag and sent in to Locks of Love. Please note that we do not send the hair in here at the salon. It is up to you to send the hair once it is cut.

  • Our stylists are trained to customize your treatment to target your hairs needs. We offer top of the line salon products and conditioning treatments from ALFAPAR and YBERA to maintain the health and integrity of your hair. Ask your stylist if they haven’t already suggested getting one. These treatments will leave your hair feeling incredible!

  • Come to your appointment with clean, blow-dried, straight hair. If you are planning for a big event such as your wedding day, we recommend scheduling a consultation. Our friendly staff will be happy to book you a consultation and assist you with any questions before your appointment.

lip filler

  • Lip filler is a synthetic form of Hyaluronic Acid. HA is a molecule that pulls water towards itself. Using this, we are able to plump and shape the lips.

  • The appointment is 45 minutes. This includes photos, consultation, numbing, and injecting. The injecting itself takes about 15 minutes.

  • Yes. 48 hours for post-injection swelling, and 5-7 days for bruising to subside. Bruising can be easily covered with makeup.

  • To help minimize bruising risks: avoid NSAIDS, aspirin, and fish oil for 2 weeks and avoid alcohol 48 hours prior to your injection. Arnica can be used 5 days prior to the procedure. Arnica Montana is a homeopathic supplement to help reduce the risk of bruising and swelling.

  • It’s recommended to avoid touching the area for the remainder of the day. Ice can be applied throughout the day to help with swelling. Tylenol as needed for soreness. No makeup should be applied for 24 hours. Avoid exercise for 24 hours to minimize swelling. Avoid any dental procedures for 2 to 4 weeks post injection. Aquaphor can be applied to keep lips hydrated.

  • Depending on product used and your own lip goals, it can take 1-2 sessions spaced 2-4 weeks apart. It lasts around 6-12 months.

  • Anyone who has silicone placed in the lips, or who has an allergy to hyaluronic acid products.

eyelashes

  • Please arrive 15 minutes before any new appointment. For best lash extension retention, please remove all eye makeup prior to your appointment. We recommend using oil free makeup remover and refraining from using any oils or creams around or on the face prior to your appointment We also recommend removing contact lenses. Depending on which service you’ve booked, plan on setting aside 1-2 hours for a full set, and 30 minutes – 1 hour for a refill.

  • Due to the shedding cycle of a natural lash, we lose on average 3 lashes per day. To ensure the health of your lashes (and to make sure we keep your lash line full), we recommend scheduling your Refills for every two weeks. Important note: if you schedule your refill for 3 weeks or more since your last appointment, we will have to apply a new Full Set. This could affect the cost of your appointment.

  • The Don’ts are simple! Avoid getting them wet. The bond requires 24 hours to fully adhere and moisture is the number one way to disrupt that bonding process. So, in a nutshell: avoid your eye area while washing your face, take care in the shower, avoid high steam, sweat, and saunas; do not go swimming, and make sure to pack an umbrella!

    But after 24 hours? Do enjoy your favorite activities! We love lashes because we can wear them every day while doing the things you love. You can workout, swim, shower and wash your face as normal, hop in the sauna, and get caught in the rain – and your lashes will stay on. Pro tip: just remember to brush them out afterwards.

  • Yes. The safety of your natural lashes is our top priority. To help ensure the safety of your natural lashes and your entire eye area, all of our Lash Artists must complete a comprehensive training and certification process. During the consultation before your appointment, your Lash Artist will talk with you about what look you want and what, if any, your concerns are. Your Lash Artist may recommend a different lash length or style based on the condition of your natural lashes. This is to ensure your safety.

    Additionally, if you have concerns about adhesives, you may always request an adhesive test to see how your skin reacts. We have sensitive and super sensitive adhesive to help those with more sensitive skin.

  • There are a few ways to know which of our lash looks will look best on you. Most importantly: they’ll all look best on you, regardless of your eye shape, face shape, eye color, etc. Our looks are designed for everyone. But, if you’re looking for a point of reference, check out our gallery, Additionally, our Lash Artists are the experts. Prior to your appointment, they’re there to guide you through all your questions, understand what look you’re trying to achieve, and will give their best recommendation for which service and style fits your need.

laser hair removal

  • Shave 24 hours prior to your appointment

    DO NOT pluck or wax hairs prior to the appointment

    Avoid any direct sun exposure to the area you’ll be treating for 2-4 weeks prior and after

    Avoid self tanners 2 weeks prior to your treatment

    Avoid skin care products with irritants such as Glycolic Acid or Retin-A in the procedure 7 days prior to treatment

  • There can be swelling of each hair follicle of the treatment area for up to 2 hours, and redness in the area for up to 2-3 days.

    The treated area may feel like a sunburn for a few hours following the treatment.

  • No, all med spa services are considered cosmetic and not covered under insurance.

  • Treatments include a complimentary consultation to discuss areas of treatment. We utilize the inmode diolaze xl machine which has a cold tip applicator. This allows for optimal patient comfort throughout the duration of the treatment.

  • Light pulses created by our laser selectively destroy the follicle of hair by targeting melanin (color). The pigment in the hair follicle absorbs the light pulse generated by the laser, damaging the follicle just enough to prevent hair regrowth without harming the surrounding skin. By repetitively lasing the hair follicles over a course of several treatments, around 80+% of the follicles will be disabled to the point that they can no longer produce hairs.

  • On average 6-8 treatments, some individuals may need between 8-12 treatments.

    Laser hair removal is permanent hair reduction. Some patients may require maintenance treatments once a year after completing a full treatment.

  • Depending on the area, treatments typically are 5-6 weeks apart.

  • Areas with blonde and gray hair suitable for laser hair removal

    Those pregnant or nursing are not candidates for this treatment

    Those with active infections; clients who are currently taking Accutane and photosensitizing antibiotics/medications cannot receive treatment

  • Avoid activities such as hot showers, working out, swimming pool, bathtub, hot tub, saunas, steam rooms, which can irritate the area.

  • Extra-Small LHR: lip, chin, glabella, ears, nose

    Small LHR: underarms, neck-front or back, sideburns, hands, feet, forehead, areola, ab trail, lip and chin

    Medium LHR: bikini/Brazilian/manzilian, full face, half arms, scalp, shoulders, sacrum, abs, chest

    Large LHR: lower leg, full arms, chest and abs, full back, gluteals

    Extra-Large: upper leg, larger chest and abs, larger full back, larger full arms

    * Larger than average size areas may require upgrade fee

  • This will vary depending on the area being treated, client tolerance, and size of the area. 15 minutes are allotted per treatment area for this appointment. The laser is highly efficient in targeting multiple hairs with each pulse making it quicker and less painful

  • Laser Hair Removal feels like a hot rubber band snap on the skin, but only while the laser is firing. The Diolaze laser comes with a cooling sapphire tip which will distract from this sensation resulting in a relatively comfortable treatment. Depending on the area and the thickness of the hair will impact the level of discomfort.

  • A mild sunburn-like sensation is expected. This usually lasts 2-24 hours but can persist up to 72 hours. Mild swelling and redness may accompany this, but it usually resolves in 2-3 days. Apply cooling to the treatment areas needed for discomfort. Until redness has resolved avoid the following: using cosmetics, hot tubs, jacuzzi, swimming pools, or activities that cause excessive perspiration, sun exposure, tanning, or harsh exfoliants to the treated areas. We recommend that you avoid shaving the treated area for 3 days and application of hydrocortisone or aloe to red or itchy areas.

  • We allow clients to start laser hair removal treatments at age 16 with parental consent. Parents must come to initial consultation and be there for minors first treatment to understand treatment plan as well as pre and post care for the minor. For future appointments, the client can come to appointment without parent present as long as consent is signed.

  • Laser hair removal will give you permanent hair reduction but there are many factors that can cause growth of vellus follicles or regrowth overtime (i.e. hormonal imbalance, disease process, certain medications, and supplements). The treatment destroys hair follicles to slow/stun/stop hair growth & makes the hair grow back thinner, touch-ups over time may be necessary.

facials and chemical peels

  • Hydrofacial treatment is the only hydradermabrasion that combines cleansing, exfoliation, extractions, hydration and antioxidant protection simultaneously.

  • Soothing and hydrating! Helps improve congested and enlarged pores and is great for all skin types.

  • The hydrofacial options are all great! The time options may vary so there is a choice for everyone, but all of them work to cleanse, exfoliate, extract, and hydrate the skin, which can effectively improve wrinkles if a good home regimen and maintenance treatments are maintained!

  • Depending on the depth of the peel, your face may have some flaking or shedding for 1-2 weeks after your peel. Once this happens the newly refreshed layer of skin will reveal itself causing you to glow! Each person is different, but the results from a peel can usually brighten your face for a few months.

  • They are good for skin! Like anything, chemical peels must be performed in moderation and by a skilled skin professional like our providers at SOVAIN.

  • Adding a professional facial to your beauty regimen can keep your skin healthy, firm, and glowing, and ward off the development of wrinkles and lines. Cell turnover in the skin occurs about every three to four weeks, and a facial performed at those intervals will keep your skin looking its best. An IPL LUMECCA treatment is among the most effective facial treatments available worldwide. A series of treatments performed over several months can dramatically enhance your skin quality.

  • At SOVAIN, we offer The perfect dermapeel. The peel formula selected will reflect the current condition of your skin, your level of sensitivity, your skin type and color, and the length of the recovery time you can afford. A light chemical peel, performed regularly, can keep your skin looking youthful, refreshed, and glowing.

BOTOX AND DYSPORT

  • Facial slimming can be achieved with BOTOX injections into the masseter muscles at the jaw. Constant jaw clenching or teeth grinding can leave your jawline looking heavy or square. This custom treatment halts the constant motions, and over time, creates a more balance, feminine jawline.

  • When performing facial rejuvenation treatments, at SOVAIN MedSpa, we believe that less is more. When performing any treatment, we focus on creating a look that appears entirely natural and fresh, never overfilled, or overdone.

  • Neuromodulators like botox, dysport, and jeuveau should be used every 3-4 months for the best results. Fillers can last anywhere from 6-12 months, so a good rule of thumb is to return for assessment about every 6 months or so.

  • This varies from client to client and can range from 15-65 units or more based on what you are trying to achieve and strength of muscle movements. We have all advanced trained injectors in the top 3% of the nation that can consult with you to get your desired results.

  • Great question! Botox/Dysport is used to treat fine lines and wrinkles causes by muscle movement in areas such as in between the eyebrows, forehead lines, and the wrinkles next to our eyes when we smile. Fillers are used to replace volume, plump lips, and fill depose lines such as lifting face by filling the cheeks, enhancing your lips, or erasing your laugh lines around your mouth.

  • SOVAIN Med Spa offers two types of neurotoxins known as Botox and Dysport. Botox and Dysport are both FDA approved neurotoxins designed to relax the muscles for about 3-4 months on average. Botox is a bigger molecule and can take about 5-7 days to start working within the muscles and takes 14 days to reach full effect. Dysport is smaller molecule and starts working within the muscles in about 2-3 days and just like Botox takes 14 days to reach full potential. Both are great products used by many clients and both products have reward programs that allow clients to acquire points when doing treatments that can lead to money off for future treatments. we will soon begin to offer DAXXIFY.

  • Botox and Dysport are FDA approved to work up to 4 months. The longevity of the treatment will vary between clients depending on number of units, lifestyle, and age. Most clients return for treatment after about 3-4 months.

  • Botox typically starts to work in 5-7 days, and Dysport typically starts to work in 2-3 days. Both products can take up to 2 full weeks to hit their peak for maximum results.

  • The needle is small, and ice will be applied for comfort. It typically feels like an ant bite.

  • The provider will assess you and depending on what you are looking for the provider can give you as much or as little movement as you would like.

  • Botox is not indicated tobe affected by the vast majority of antibiotics used to fight infections.

  • Glabella (11’s), Forehead, and crow’s feet (around eyes) are the most common. Other areas include bunny scrunch (nose), Jelly Roll (under eyes), lip flip, gummy smile, masseters (jaw muscle), chin, DAO (downward turn on mouth), platysma bands (neck), and under arms (hyperhidrosis).